Princess Inocencio Reyes

I would like to express my sincere gratitude to Alex Kong for the exceptional assistance provided throughout my insurance claim process. As a foreigner, navigating the complexities of insurance can be daunting, but Alex made it an incredibly smooth experience. From our initial consultation, he recommended the perfect plan tailored to my unique needs as a foreign resident, ensuring that I was well-protected and fully informed. Alex was there every step of the way, offering guidance, addressing my questions with patience, and clarifying every detail so I understood each part of the process. His proactive approach, combined with thorough updates, allowed me to feel confident and supported, even during challenging moments. He handled the paperwork and logistics with exceptional professionalism, allowing me to focus on my recovery and peace of mind. I am truly grateful for the dedicated, empathetic service that Alex provided. Thanks to his expertise and thoughtful recommendations, I feel secure in my insurance choices. I would highly recommend him to anyone seeking an advisor who genuinely cares and provides exceptional service. Thank you for making this journey so seamless!

Garry Lee Meng Yeong Trainer Finance

Alexander is caring, detailed and meticulous in his ways to support his client and friends. I was very lucky that he came to do a review for me when he did. In a short time he not only reviewed the many policies I had, he quickly and clearly surfaced to me that I had no hospital coverage of my own. From this incident and also from knowing Alexander for years, I know I can count of him and his analytical mind to offer insight and surface any gaps and issues on any financial matters.

Palanivelu Hotel Concierge Manager

I have known Alexander only for a short while but he has done a great many service both as an adviser as well as a friend. I have seen him being there to help my late friend's family Michael Chua to go through the difficult and trying times. He made sure all the insurance matters are settle and the family was able to focus on grieving and putting their life back together. He listens to them and help them whenever possible. He even help me with personal problems by finding solutions to resolve them. When I had trouble processing medical claims, he would come over and sort it out and be the key link between himself, the hospital and Prudential. I would be unable to resolve it if Alex had not been there. I know I can count on him to help me understand and resolve the challenges I face. A good agent and friend in times of need.

Maria Staff Nurse

I am a critical illness survivor. As a result I realized how under-insured I was and how difficult it is to get insurance once you have contracted a critical illness. I tried many time over the years and my application was always rejected. I have almost given up until Alexander was assigned to service my policies. He is the difference maker. He reviewed my policies and listened to my story carefully. Then he said to me he can help if I am willing to work with him and provide the necessary reports and documentation. With nothing to lose I agreed. Then of he go to work submit in my case. Over the weeks he deftly handled all the underwriters requirements that showed up. Then one fine day he surprised me with a visit. "Congratulations you got it!!" he said and I couldn't believe my ears. Alex informed me that my critical illness policy has been accepted with standard condition and will only exclude the cancer she had previously. What a breakthrough. I am thankful for Alexander attention to details. For I am convinced if there is way, Alex will be the one to help me to get covered. He is the difference maker.

Oktariana Changi Airport Staff

As an agent, Alex is patient when explaining and does it until I understand. He is also an honest person and more concerned with the benefits of his customers and not just closing the sale. What I like the most in Alex is his patience and honesty. I am very grateful to Alex for helping and supporting us, when my husband passed away and helping me look for a job when I needed to.

Yang Xinyi Senior Manager

I’ve known Alex for years and he’s someone who cares for the people he knows. He will not hesitate to go the extra mile to help if it’s within his means and I’ve personally benefitted from his help in different aspects of my life over the years. Especially in terms of insurance, I really appreciate his help to push through my case for me as my case was not as straightforward. Thanks for being a great friend and advisor!